This is how you can manage service messages quickly and precisely 24/7.
With the innovate Kärcher Service app, you can send all service messages quickly and precisely to the Kärcher Service. If you need a service, you can record and pass on all relevant data via your smartphone.
After signing up, enter your sites and machines by simply scanning the machine code in the app. This data is then available for you at any time for service requests. From then on, you'll be able to commission repairs or servicing from the Kärcher Service quickly and straightforwardly.
To commission a service, simply select the relevant machine, state the nature of the service required and, if necessary, add a picture of the damage and short description – done. Our service technician can use this information to optimally prepare for your order.
1. Site
First enter your site and the machines.
2. Machine
Select a machine. If you would like to submit a service message for a machine that has not yet been uploaded to the system, simply add the new machine during the process.
3. Service request
Send the service message. We will deal with your service message as quickly as possible. One of our customer service staff will be in touch to arrange an appointment and for any further queries.
Please note: Depending on your network provider, costs could be incurred for data connections.
