Guarantee & Warranty Information

This commercial guarantee is provided voluntarily by Kärcher (IE) Limited and is additional to your statutory rights under the Irish Consumer Rights Act 2022, which are not affected. If your product is faulty or does not conform to its description, you are legally entitled to remedies from the seller free of charge.

At Kärcher we test every machine before it leaves the factory and lifetime test every thousandth machine to ensure they will withstand many years of use, long beyond the guarantee period. Alongside our stringent testing, the terms and coverage of our manufacturing guarantee are outlined below.

Subject to the clauses below, we warrant to you that any Product purchased from us through our site, other than detergents and chemicals, will conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of the kind are commonly supplied.

Alongside our stringent testing, the terms & coverage of our manufacturing guarantee are outlined here:

• The Kärcher product is covered under guarantee by Kärcher (IE) Limited to be free of defective parts and materials for a standard period of 2 years (24 months) from the date of purchase (or as otherwise stated at point of sale) providing the product is used for normal domestic duties. (For full list of guarantee periods by product, please see domestic machine list below).
• All guarantee periods commence on the date of purchase and are non-transferable.
• The guarantee is limited to the provision of repairs, free of charge within the specified period providing the above conditions are met and the original proof of purchase is provided.
• This guarantee applies to Home and Garden products (excluding accessories and detergents) used for domestic use only and shall not apply to any products used for commercial purposes.

Home & Garden Guarantee Exclusions

This guarantee is a manufacturing cover for your domestic product and shall not apply to defects caused by:

• Misuse
• Neglect
• Accidental Damage
• Wear and tear
• Improper storage
• Installation or careless handling
• Frost damage/heat damage
• Alteration not carried out or authorised by Karcher approved supplier
• The use of incorrect supply voltage
• Contaminated water supply
• Unsuitable chemicals

To the extent permitted by applicable Irish law, Kärcher (IE) Limited shall not be liable in any event at any time for any indirect or consequential loss or damage.

Please Note Extended 5-Year Guarantee (Pressure Washers):

For Pressure Washers, you must register your extended guarantee within 28 days of purchase in order for the 5 years to be valid. Products not registered or registered outside this time period will remain covered by our standard 2 year guarantee.

The Kärcher Professional machines offer a wide range of cleaning solutions across all industry channels. All Kärcher professional machines are covered for 1 year manufacturing guarantee when purchased directly with Kärcher IE.

1. All warranty periods commence on the date of purchase and are non-transferable.
2. The guarantee is limited to the provision of repairs, free of charge within the specified period providing the conditions are met.

Professional Guarantee Exclusions

The Kärcher Guarantee is a manufacturing cover for your professional product. This Guarantee shall not apply to defects caused by:

• Misuse
• Neglect
• Accidental Damage
• Improper storage
• Installation or careless handling
• Frost damage/heat damage
• Alteration not carried out or authorised by Karcher approved supplier
• The use of incorrect supply voltage
• Contaminated water supply
• Unsuitable chemicals

This Professional product guarantee does not cover accessories.

If your Professional machine was purchased with a retailer or supplier you must contact them to initiate a guarantee claim.

If you believe your product has developed a manufacturing fault covered under this guarantee, please contact our customer service team:

📞 Helpline: +353 1 409 7777

✉️ Email: info@ie.karcher.com

You can also visit our Kärcher Center which is located at: Unit 3, Redcow Retail Centre, Robinhood Road, Ballymount, D22 PY03.